Refund policy

What a placement buys

A payment is a one-time charge for sponsored directory placement based on confirmed eligible totals. It does not reserve a rank or promise traffic, clicks, sales, or a fixed display period. Free listing is always available.

When we refund

We refund verified duplicate charges and incorrect charges to the extent of the billing error. We also refund the affected payment if, after payment confirmation, we fail to deliver the paid placement and cannot fix the problem. A change in rank caused by another customer paying more is not a failure to deliver placement.

Requesting a review

Request a refund review if you suspect an incorrect or duplicate charge, an unauthorized payment, or that paid placement was not delivered after confirmation. Include your listing URL, order or receipt reference, payment date, amount, and explanation. Never send full card details, passwords, or bank credentials.

Raiverr Digital reviews requests manually and may ask for proof that you made or are authorized to discuss the payment. Submitting a request does not initiate an automatic refund; we verify the circumstances before issuing it. Unauthorized-payment reports are investigated with Stripe and your payment provider, subject to applicable rights. If confirmation is delayed, contact support before paying again.

Rank changes and rule violations

Being outbid, receiving fewer clicks than expected, or changing your mind after a confirmed placement is not a refund reason, subject to applicable mandatory rights. Payment buys sponsored listing placement, not guaranteed visitors, sales, or a fixed rank. Prohibited listings may be hidden even when paid. Refund requests related to moderation are considered with the circumstances and applicable rights; payment does not authorize prohibited content.

Approved refunds and disputes

Approved refunds are issued by the operator through Stripe to the payment’s original method when supported. Your bank and payment method determine when funds appear; support can provide the Stripe reference. The website does not issue automatic refunds, cash payouts, or transfers.

Refunded amounts are removed from current and historical rankings. Disputed amounts are excluded during an active or lost dispute and can return after a won dispute. A listing with zero eligible paid total returns to free at its original timestamp. Refunds may change other websites’ positions.

If the service closes

For a planned permanent closure, we aim to give at least 30 days’ notice on the website and stop accepting new payments when closure is announced. We will fairly review recent payments and any paid placement we failed to deliver. Verified billing errors and undelivered placement we cannot fix qualify under this policy; other remedies depend on the circumstances and applicable law. Unexpected emergencies may prevent advance notice. Closure does not automatically remove refund obligations or mandatory consumer rights.

Your legal rights

This policy does not limit mandatory cancellation, refund, chargeback, or other consumer rights. Applicable rights depend on your location, the operator’s jurisdiction, and the transaction. contact support for help; you may also raise a payment issue with your payment provider. The operator’s details are shown in the Terms.